Reliable Solutions, Trusted Support
We realize that as much as ready customer support is important, it is more valuable to provide a machine that runs reliably so that support is rarely required, so we build equipment that is designed to run and run…and keep running for years.
To ensure your machine works reliably and performs as expected, our process builds in quality from the start. We’ll make sure to understand your needs and production context clearly, and collaborate with you to suggest design or manufacturing changes that might support costs, efficiency, and quality. We’ll provide complete transparency and invite your team to engage in the design iteration process.
Once you’ve signed off on design, we’ll use our extensive set of standard base cells and various well-tested options for semiconductor manufacturing or assembly processes, and build the machine to your final specifications. When it arrives, you’ll have a turn-key solution with integrated software that makes operation easy.
While the machine is production-ready before it leaves our factory floor, you’ll have a technical team from Chad do the installation at your facility. We’ll work side-by-side with your team to validate, conduct performance testing, and support you into production.
Your high-reliability machine is supported by ready access to Chad Customer Service. Prompt response whether it be replacement parts, phone guidance, or a technician to your location right away, the name of the game is to get you back into production as soon as possible.